Publications

TB Brands LLC may use independent third-party manufacturers, suppliers, warehouses, distributors, fulfillment centers, print-on-demand providers, shipping companies, and other logistics providers to manufacture, package, store, fulfill, and ship products purchased through tbbrandllc.com.

As a result, products purchased in a single order may:

• Ship directly from a third-party fulfillment provider.
• Originate from different fulfillment locations.
• Arrive in separate packages.
• Arrive on different dates.
• Use different shipping carriers.
• Contain packaging or shipping documentation identifying a fulfillment provider, manufacturer, distributor, or other third party.

The use of a third-party fulfillment provider does not change the customer’s relationship with TB Brands LLC when the purchase was made directly through tbbrandllc.com.

Customers with questions concerning orders placed directly through tbbrandllc.com should contact TB Brands LLC at:

info@tbbrandllc.com

Customers should not return products directly to the address appearing on a shipping label, manufacturer label, fulfillment document, or package unless specifically instructed to do so by TB Brands LLC.

Return locations may differ from the location from which an order was originally shipped.

TB Brands LLC will provide the appropriate return instructions and, when applicable, the correct return address after reviewing the customer’s return request.

Third-party fulfillment providers and shipping carriers operate independently and may experience processing delays, inventory issues, carrier delays, weather disruptions, supply-chain interruptions, or other circumstances outside the direct control of TB Brands LLC.

TB Brands LLC will make reasonable efforts to assist customers with fulfillment problems involving orders placed directly through tbbrandllc.com and to work with applicable fulfillment providers or carriers toward an appropriate resolution.

Customers purchasing TB Brands LLC products from an independent retailer, marketplace, distributor, publisher, or other third-party seller should generally contact the business from which the purchase was made because that transaction is governed by the seller’s applicable shipping, return, and refund policies.