Publications

TB Brands LLC is committed to providing our customers with quality products and dependable service. This Shipping & Returns Policy explains the policies applicable to products purchased directly from TB Brands LLC through tbbrandllc.com.

Products purchased through third-party retailers, publishers, distributors, online marketplaces, or other sellers are subject to the shipping, return, and refund policies of the business from which the product was purchased.

1. Order Processing

Orders placed through tbbrandllc.com will be processed as promptly as reasonably possible.

Processing times may vary depending upon:

• Product availability
• Order volume
• Weekends and holidays
• Shipping destination
• Product type
• Inventory availability
• Fulfillment-provider schedules
• Circumstances outside the reasonable control of TB Brands LLC

Orders containing multiple products may be shipped separately.

Customers may receive separate shipment notifications when an order is fulfilled in more than one shipment.

2. Shipping

Available shipping methods and applicable shipping charges will normally be displayed during checkout before an order is completed.

Shipping costs may vary according to:

• Shipping destination
• Package weight
• Package dimensions
• Shipping method
• Carrier rates
• Product type
• Order value
• Other applicable fulfillment costs

TB Brands LLC reserves the right to change available shipping methods and shipping rates for future orders.

3. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting an order.

If you discover an error in your shipping address, contact TB Brands LLC as quickly as possible at:

info@tbbrandllc.com

We will make reasonable efforts to correct the address before shipment. However, once an order has entered the fulfillment or shipping process, we may be unable to modify the shipping address.

TB Brands LLC is not responsible for delivery problems resulting from incorrect or incomplete shipping information supplied by the customer.

Additional shipping charges resulting from an incorrect customer-provided address may be the responsibility of the customer where permitted by applicable law.

4. Delivery Estimates

Any delivery dates or shipping times displayed on the website or provided in order communications are estimates unless specifically stated otherwise.

Delivery times may be affected by:

• Carrier delays
• Weather
• Natural disasters
• Holidays
• Transportation disruptions
• Supply-chain interruptions
• Incorrect addresses
• High shipping volumes
• Government actions
• Other circumstances outside the reasonable control of TB Brands LLC

TB Brands LLC cannot guarantee delivery on a particular date when delivery is controlled by an independent shipping carrier.

5. Shipment Tracking

When tracking information is available, customers may receive a shipment confirmation containing tracking information.

Tracking information is provided by the applicable carrier and may not update immediately after a shipping label is created.

6. Lost or Missing Packages

If tracking information indicates that a package has not been delivered within a reasonable period, please contact TB Brands LLC at:

info@tbbrandllc.com

We will make reasonable efforts to assist in determining the status of the shipment.

If tracking information indicates that a package was delivered but you cannot locate it, please check:

• The delivery location
• Mailbox or parcel locker
• Front, side, and rear entrances
• Other household members
• Building management
• Neighbors when appropriate
• The applicable shipping carrier

TB Brands LLC will review reported missing-package situations individually.

7. Packages Damaged During Shipping

If your order arrives damaged, please contact us as soon as reasonably possible at:

info@tbbrandllc.com

Please include:

• Your name
• Order number
• Description of the damage
• Photographs of the damaged product
• Photographs of the shipping container or packaging when available

Please retain the product and original packaging until the claim has been reviewed.

Depending upon the circumstances, TB Brands LLC may provide a replacement, refund, store credit, or another appropriate resolution.

8. Incorrect Products

If you receive a product different from the product you ordered, please contact:

info@tbbrandllc.com

Please provide your order number and a description or photograph of the product received.

TB Brands LLC will make reasonable efforts to correct fulfillment errors promptly.

9. Return Period

Unless otherwise stated for a particular product, customers may request a return of an eligible product within 30 days of delivery.

A return request must be submitted to:

info@tbbrandllc.com

before returning the product.

Customers should not send products back without first receiving return instructions.

10. Return Eligibility

To qualify for a return, a product generally must be:

• Purchased directly from tbbrandllc.com
• Within the applicable return period
• In its original condition
• Unused, unless the return concerns a defective or damaged product
• In its original packaging when reasonably possible
• Accompanied by proof of purchase or order information

Certain products may be subject to additional restrictions for health, safety, hygiene, regulatory, or product-integrity reasons.

11. Food, Nutritional, Wellness, and Consumable Products

For health, safety, and product-integrity reasons, opened food, nutritional, wellness, supplement, personal-use, or other consumable products generally cannot be returned for resale.

Unopened and unused products may be eligible for return within the applicable return period.

If a consumable product arrives damaged, defective, contaminated, incorrectly shipped, or otherwise unusable because of a problem attributable to TB Brands LLC or its fulfillment process, please contact us.

We will evaluate the situation and determine an appropriate resolution.

Nothing in this section limits rights that customers may have under applicable law.

12. Books and Printed Materials

Books and printed materials purchased directly from tbbrandllc.com may generally be returned within the applicable return period if they are unused and remain in resalable condition.

Books purchased from a publisher, bookstore, Amazon, online marketplace, or another third-party retailer must be returned to the seller from which they were purchased.

TB Brands LLC cannot ordinarily process returns for products purchased from an independent third party.

13. Personalized, Customized, or Special-Order Products

Personalized, customized, made-to-order, or special-order products may not be returnable unless they arrive damaged, defective, or materially different from what was ordered.

Any special return conditions applicable to such products should be disclosed before purchase when reasonably practicable.

14. Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened consumable products
• Used products
• Gift cards, where applicable
• Downloaded digital products, where applicable
• Personalized or customized products
• Clearance or final-sale products when identified as such before purchase
• Products damaged through misuse or improper handling after delivery
• Products purchased from third-party sellers

This restriction does not eliminate any return, refund, replacement, or warranty rights required by applicable law.

15. Return Shipping Costs

Unless a return results from an error by TB Brands LLC, a defective product, an incorrect shipment, or damage attributable to the fulfillment or shipping process, customers may be responsible for return shipping costs where permitted by applicable law.

Original shipping charges may be non-refundable unless otherwise required by law or unless the return resulted from an error attributable to TB Brands LLC.

Return instructions will be provided after a return request is reviewed.

16. Refunds

Approved refunds will generally be issued to the original method of payment when reasonably possible.

The time required for a refund to appear in a customer’s account may depend upon the payment processor, bank, credit-card issuer, or other financial institution.

Shipping charges, handling charges, and other fees may not be refundable except where required by law or where the return resulted from an error attributable to TB Brands LLC.

17. Exchanges

When inventory permits, TB Brands LLC may offer an exchange or replacement instead of a refund.

Availability of exchanges depends upon the product and current inventory.

Customers requesting an exchange should contact:

info@tbbrandllc.com

18. Order Cancellations

Customers wishing to cancel an order should contact TB Brands LLC as soon as possible at:

info@tbbrandllc.com

We will make reasonable efforts to cancel an order before it enters fulfillment or shipping.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. The customer may instead need to follow the applicable return procedures after receiving the order.

19. Refused or Undeliverable Shipments

Orders returned to TB Brands LLC because of an incorrect address, refusal of delivery, failure to claim the shipment, or another delivery issue may be subject to additional shipping charges if the customer requests reshipment.

Any refund for an undeliverable or refused shipment will be handled according to the circumstances and applicable law.

20. Third-Party Purchases

This Shipping & Returns Policy applies only to purchases made directly through tbbrandllc.com unless expressly stated otherwise.

Products purchased through:

• Amazon
• Publishers
• Bookstores
• Retail stores
• Online marketplaces
• Distributors
• Independent websites
• Other third-party sellers

are governed by the shipping and return policies of the applicable seller.

Customers should contact the original seller directly regarding those purchases.

Third-Party Fulfillment Providers

TB Brands LLC may use independent third-party manufacturers, suppliers, warehouses, distributors, fulfillment centers, print-on-demand providers, shipping companies, and other logistics providers to manufacture, package, store, fulfill, and ship products purchased through tbbrandllc.com.

As a result, products purchased in a single order may:

• Ship directly from a third-party fulfillment provider.
• Originate from different fulfillment locations.
• Arrive in separate packages.
• Arrive on different dates.
• Use different shipping carriers.
• Contain packaging or shipping documentation identifying a fulfillment provider, manufacturer, distributor, or other third party.

The use of a third-party fulfillment provider does not change the customer’s relationship with TB Brands LLC when the purchase was made directly through tbbrandllc.com.

Customers with questions concerning orders placed directly through tbbrandllc.com should contact TB Brands LLC at:

info@tbbrandllc.com

Customers should not return products directly to the address appearing on a shipping label, manufacturer label, fulfillment document, or package unless specifically instructed to do so by TB Brands LLC.

Return locations may differ from the location from which an order was originally shipped.

TB Brands LLC will provide the appropriate return instructions and, when applicable, the correct return address after reviewing the customer’s return request.

Third-party fulfillment providers and shipping carriers operate independently and may experience processing delays, inventory issues, carrier delays, weather disruptions, supply-chain interruptions, or other circumstances outside the direct control of TB Brands LLC.

TB Brands LLC will make reasonable efforts to assist customers with fulfillment problems involving orders placed directly through tbbrandllc.com and to work with applicable fulfillment providers or carriers toward an appropriate resolution.

Customers purchasing TB Brands LLC products from an independent retailer, marketplace, distributor, publisher, or other third-party seller should generally contact the business from which the purchase was made because that transaction is governed by the seller’s applicable shipping, return, and refund policies.

21. Changes to This Policy

TB Brands LLC may update this Shipping & Returns Policy periodically to reflect changes in products, fulfillment procedures, carriers, business operations, or legal requirements.

Changes will be posted at tbbrandllc.com with an updated effective date.

The policy applicable to a purchase will generally be the policy in effect when the applicable transaction occurred, subject to applicable law.

22. Contact TB Brands LLC

Questions concerning shipping, returns, damaged products, incorrect orders, exchanges, or refunds may be directed to:

TB Brands LLC
Customer Service
Email: info@tbbrandllc.com
Website: tbbrandllc.com

Please include your order number when contacting us about an existing purchase.